Core services:

• Booking: Handling reservations for flights, hotels, car rentals, and cruises.
• Packages: Selling pre-made package tours from tour operators.
• Planning: Creating detailed itineraries for individuals or groups.
• Support: Providing customer service, including 24/7 support for issues that arise during travel.
• Financial services: Offering currency exchange and managing travel spend for corporate clients.
Value-added services
• Travel insurance: Providing and selling travel insurance policies to protect clients.
• Visas and documentation: Assisting with visa applications and other necessary travel documents.
• Destination expertise: Offering advice and information on destinations, including cultural nuances and local attractions.
• Logistics: Arranging for things like luggage and medical item delivery upon request.
Marketing and operational content
• Marketing materials: Websites, brochures, and online content that showcase destination highlights and deals.
• Customer relations: Gathering customer reviews and user-generated content to build trust.
• Software: Investing in technology for booking, customer relationship management (CRM), and email marketing.
• Licensing: Obtaining and maintaining all necessary business licenses and permits to operate legally.
• Supplier relations: Acting as a sales agent for airlines, hotels, and other travel suppliers.
Business model
• Retail: Some agencies act as retailers, selling travel components and packages directly to consumers.
• Wholesale: Other agencies, known as tour operators, package components like transport and accommodation to create deals and sell them to the public or other agencies.
• Corporate: Some agencies specialize in managing business travel for companies, focusing on cost control, compliance, and duty of care.